Privacy Policy/Legal Notice

OnlySweet™ is committed to ensuring your online privacy. Our web site meets security and privacy standards for both personal information and e-commerce. If you have any questions or concerns about the way your information is collected and used, please contact us or call us at 972-377-2339.

Our Privacy Guarantee
Your personally identifiable information is information that can be used to contact or identify you. Your name, home address, telephone number, and email address are examples of personally identifiable information. We do not sell, rent, or loan any of this information to any third party, and we will not release it to any third party unless legally required to do so. Only with a customer's explicit permission would we pass certain specified personally identifiable information to partners. We may also share non-personally identifiable information with partners.

Personal Information Gathered by OnlySweet.com
We want you to understand how any personally identifiable information you provide to us is collected and used. Your personally identifiable information is removed before any information is passed to the database we use to generate reports. Thus, any business reports created by OnlySweet™ are based on aggregate information only and cannot be directly linked to any one customer's identity. We store your personally identifiable information in the following situations:

Contact Information
We collect information about how to reach you when you ask to be placed on our contact list, or at the time you place an order. By providing your contact information, you allow us to fulfill your order and/or to contact you periodically regarding our products and services.

Payment (Billing) Information

For all OnlySweet™ orders, we ask for credit card information, your name, mailing address and telephone number.

Cookies
Like many other Web sites, we also collect information about our website traffic and usage patterns through the use of cookies and Web server logs. Cookies are small computer files we transfer to your computer's hard drive. These small text files help us personalize content on our pages and provide programs like e-coupons. Your browser software can be set to reject or accept cookies. Instructions for resetting the browser are available in the Help section of most browsers.

Our use of cookies also allows us to collect and retain certain information about a Web site user, such as the type of Web browser used by our customer. This information is not linked to personally identifiable information about a particular individual or customer account, but it is collected from a particular computer as the user moves through a Web site.

Reviewing our Web server logs and our customers' use of our site helps us to statistically monitor how many people are using our site and for what purpose. Only authorized OnlySweet™ personnel have access to the Web server logs, cookie utilization data, and purchase history information collected by us. These employees are held to strict confidentiality and security policies and procedures.

Use of Information by Third Party Partners
In order to provide you with content and services that match your interests, OnlySweet™ has relationships with third party companies to provide technology, services, and/or content. We also provide off-site links that we feel may be of interest to our customers.

Terms of Use

OnlySweet™ 100% money-back guarantee

If you are unsatisfied with your OnlySweet™ online purchase for any reason, simply return it to us and we will refund the product price in full. You will be responsible for returning the product to the address provided to you by your customer service representative. (We are sorry, but we cannot refund the cost of shipping or handling on the original order.) Any product returned for credit must contain 80% of the initial contents. If you wish to receive a refund, please call 972-377-2339 within 3 days of receipt of your order. A claim number will be assigned, and once the product has been returned your account will be credited for the cost of the product. This policy only applies to individual customers and not retail establishments.
Damaged or packages not received

The company will ship your order via UPS ground within 3 days of your order being placed. Depending on your shipping address you will receive your product with 3-5 days. The maximum time it should take for your order to arrive is 10 days. If you have received a damaged package (defined as the contents inside the box being damaged) or the package never arrives, contact: Customer Service at 972-377-2339. A claim number will be assigned and upon investigation by UPS confirming your claim; the company will reship your order free of any additional charges including shipping and handling.